Terms of Service
Exchange Media - Business Information
Exchange Media is a digital development and SaaS solutions provider founded in 2006. We offer custom development services, SaaS products, and technical consulting to businesses of all sizes.
Our mission is to help businesses leverage the power of technology to achieve their goals effectively through transparency, innovation, and delivering measurable results.
Terms and Conditions
By accessing or using Exchange Media's services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
1. Services
Exchange Media provides custom development services, SaaS products, and technical consulting. The specific details, deliverables, and timelines for each service will be outlined in a separate agreement or statement of work.
2. Intellectual Property
All intellectual property rights related to our services, including but not limited to software, designs, and documentation, remain the property of Exchange Media unless explicitly transferred through a written agreement.
3. Confidentiality
We respect the confidentiality of all client information and will not disclose any confidential information to third parties without explicit permission, except as required by law.
Digital Services Policy
For our digital services and software solutions:
- We provide digital services and software solutions only; we do not offer physical products.
- All deliverables are provided electronically through secure channels.
- Service acceptance criteria will be outlined in your service agreement.
- For any issues with our digital services, please contact our customer support team.
Payment Terms
For payment processing and billing:
- We use Stripe as our payment processor for all transactions.
- All payments are processed securely according to PCI DSS standards.
- For subscription services, you will be billed automatically at the start of each billing cycle.
- We may store limited payment information (such as the last four digits of your credit card) for reference and customer service purposes.
- By making a payment, you authorize us to charge your payment method for all services you purchase.
Refund and Dispute Policy
For our services and digital products:
- Refunds for services are provided according to the terms specified in your service agreement.
- For subscription-based services, refunds may be prorated based on usage.
- Disputes regarding services should be submitted in writing within 14 days of service delivery.
- Payment disputes related to credit card charges should be addressed to us first before initiating a chargeback with your payment provider.
- We aim to resolve all disputes amicably through direct communication with our clients.
Cancellation Policy
For ongoing services and subscriptions:
- Cancellations must be submitted in writing at least 30 days before the next billing cycle.
- For project-based services, cancellation terms are specified in your service agreement.
- Early termination fees may apply as outlined in your service agreement.
- Upon cancellation, access to subscription-based services will continue until the end of the current billing period.
Legal and Export Restrictions
Our services and products are subject to the following restrictions:
- Our services may not be used for any illegal activities or in violation of any applicable laws.
- Certain technologies may be subject to export controls and may not be exported or re-exported to embargoed countries.
- Users are responsible for ensuring their use of our services complies with all applicable local, national, and international laws.
- We reserve the right to refuse service to anyone for any reason at any time.
Promotions
Terms and conditions for any promotions offered by Exchange Media:
- Promotional offers are valid for the specified time period only.
- Promotions cannot be combined with other offers unless explicitly stated.
- We reserve the right to modify or cancel promotions at any time.
- Eligibility requirements for promotions will be clearly stated in the promotional materials.